FLSA STATUS: Non-Exempt
REPORTS TO: Manager of Museum Education
WORK SCHEDULE: Part-time
LOCATION(S): Gaylord-Pickens Museum, home of the Oklahoma Hall of Fame, and Satellite Locations
COMPENSATION: $12.00 per hour
SUMMARY: The Admissions Associate is the first point of contact for all Museum guests. This position helps execute the schedule for the Gaylord-Pickens Museum, assists with managing customer experience, and works with the Manager of Museum Education to maintain visitor experience.
DUTIES AND RESPONSIBILITIES:
- Oversee visitors within the Museum, monitoring safety and participation
- Assists in opening and closing duties each day
- Greets and welcomes guests
- Engages guests with mission, exhibits, and gift store
- Processes all admissions sales and assists with gift store sales as needed
- Answers questions and addresses visitor complaints
- Answers phone calls and respond to emails
- Remains engaged with events calendar to provide visitors with guidance upon arrival for meetings, corporate events, etc.
- Assists with programming and special projects as needed
- Maintains front desk, gift store, exhibits, and other Museum spaces
- Duties otherwise as assigned.
- At least one to three years’ experience in related field.
- Exceptional planning and coordination skills
- Works well with teams
- Maintains deadlines and project check points
- Excellent interpersonal skills, including the ability to represent the Oklahoma Hall of Fame and Gaylord-Pickens Museum in a consistently positive and professional manner to internal and external audiences
- Strong oral and written communication skills
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit and stand; lift and/or move 50lbs repetitiously; frequently ascend and descend stairs and ladders; and kneel, creep, crouch and/or crawl.
WORK ENVIRONMENT: The employee will work year-round in both an office environment and outdoors. The noise level in the work environment varies from quiet to loud; situations characteristic to working with school-age children are common; and travel to other sites within the metropolitan area are possible.
The Oklahoma Hall of Fame (OHOF) is committed to modeling excellence and best practices to ensure diversity, equity, and inclusion in the workplace. The OHOF is dedicated to championing policies and practices that value all people and does not discriminate based on race/ethnicity, age, disability, sexual orientation, gender or gender identity, socioeconomic status, citizenship status, or religion
The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.